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Agesan Rajagopaul | Partner Johannesburg | McKinsey Energy and Materials Practice

McKinsey background

Agesan Rajagopaul is Partner with the McKinsey Energy and Materials Practice and has been with McKinsey since April 2004

He has worked on mining growth and transformation projects across the world and is based in McKinsey's Johannesburg office.

Recent work

Conducted an Independent Business Review of a large African precious metals company to support a long term strategy for investment

Led the development of a growth strategy for a junior African miner in developing its growth pipeline to supply the global energy transition

Developed the strategy for a growing African cobalt mining company to develop its long term vision, growth path and approach to deliver

Led the design and launch of a comprehensive operational transformation program at an African uranium mine. Agesan lead the diagnostic, design and early launch phases of the program over a 7 month period

Led a strategy project to help a large iron ore miner the key drivers of price volaility for iron ore with a deep dive into the impact of Chinese steel players

Led a large energy player in optimising the procurement of their biggest input through improved modelling and building negotiation skills in their team

Supporting miners, globally in leveraging Advanced Analytics to improve profitability in complex processing – achieved $ 100 mn profit improvement (gold, nickel, phosphates, nitrates) across the Middle East, Latin America, Australia and Africa

Background prior to McKinsey

Before joining McKinsey, Agesan worked as an Assistant Equity Analyst with Merrill Lynch in South Africa. Agesan completed a Bachelor of Business Science degree from the University of Natal with honours in Finance.

Languages: English (native fluency), Afrikaans (conversational ability), Portuguese (conversational ability)

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Farah Fortune | African Star Communications (ASC)

Farah Chirene Fortune, founder & director of African Star Communications (ASC) is the well-known business woman behind many successful corporate and celebrity brands. She is better known to her clients & industry peers as "The Pitbull in Heels".

Farah, born in South Africa, spent most of her childhood and earlier adult years living in Belgium and the United Kingdom, before moving back to South Africa in Febuary 2004.

Earlier on in her career she worked as a Publisist for Ster-Kinekor and as an editor at Alchemy Publshing just to name a few. Her public relations career took off when working on bigger projects such as the Oscar-winning movie "Tsotsi" and she later decided to pursue her own PR dreams.

Farah singlehandedly started ASC in 2008 with R1000 in her pocket, a laptop and cell phone & worked off her bedroom floor, believing one day she would be operating a fully functional agency. African Star Communications functions through 3 divisions comprising of Celebrity/ Corporate Public Relations & Event Management. The company only takes ten celebrity clients a year to ensure everyone gets the personal attention required.

Her first project with ASC was with AIG and Manchester United for the Vodacom challenge just 3 weeks after opening the company in 2008. She has gone on to grow the company and become one of biggest household names for celebrity and corporate PR in South Africa and opened an office in Lagos, Nigeria in 2011, with a vision to open in Kenya and Botswana as well.

Through her company, ASC, Farah has worked on PR & events for corporates such as Ice Watch, African Romance for Miss world 2008, Cîroc Vodka South Africa, The Singleton Whisky South Africa, Special Olympics Campaign, Coca- Cola Confederations Cup 2009, Vuvuzela Eat & Sleep, Nandos Peri-Deli, The Dudu Zuma Foundation, J&B Whiskey, Nappy Run, Gert-Johan Coetzee and African International Hair Extravaganza, to name just a few.

For over 8 years with ASC, Farah has handled celebrity clients that are spread over several industries including, AKA, Cassper Nyovest, Solo, Tumi Molekane, Pam Andrews, Terry Pheto, Miss SA 2007 Tansey Coetzee, MC; Liezel van der Westhuizen, MarieChan, Ryan Botha, Mpho Madise (Mo-G) & Comedian Jason Goliath to name just a few.

With a keen interest and focus on female empowerment, since its inception African Star Communications only employs women and uses predominantly female suppliers.

Since the inception of ASC in 2008, Farah has been awarded for her achievements, such as being included on the Mail & Guardian “TOP 200 SOUTH AFRICANS” list in 2011 & in 2012 she was featured in the Annual Cool & Black Directory. Farah’s achievements are testament to the fact that hard work pays off, as she has also been awarded with the ‘WOMEN IN LEADERSHIP’ award in Mumbai, India in February 2014 from the Women’s World Leadership Congress 2014. She was awarded as one of the ‘Top 50 Most Impactful Social Innovators (Global Listing)’ by ‘World CSR Day and World Sustainability’ for 2017 & 2018 (She will collect this award in Feb 2018) The prestigious Superbalist 100, also included her on their annual Top 100 list with the 10th position. She won an African Woman Award 2016 in the ‘Industry Excellence Award’ category, which took place in December 2016 & also in the same month, Farah received a ‘Social Innovation Leadership Award’ in Mauritius. Farah has also been a mentor for the U.K Based ‘Cherie Blair Foundation’ since 2015.

In November 2018 Farah was awarded the title of ‘Glamour Woman Of The Year 2018’ (Business) as well as awarded Africa’s Most Influential Woman (SADC Region). March 2019, Farah received an award in New York from the United Nations Chairwoman Awards, for her work within the women empowerment field.

Farah is also the Chapter lead for Johannesburg, for Google Africa’s ‘WowenWill’ program.


Farah’s Speaker Appointments:

2011 - Global Entrepreneurship Conference- Cape Town

2013 - BrandU Conference- Cape Town

2013 - Women’s Conference- (Workshop)

2014 - World Women’s Congress, Women’s Business Issues Panel- Mumbai, India

2014 - LLL Young Entrepreneur Symposium- Stellenbosch University- Cape Town

2014 - Sanlam Bank- Women’s Conference- Johannesburg, South Africa (Keynote Speaker)

2014 - Eldorado Park Community Conference- Johannesburg, South Africa

2015 - Sanlam Women’s Conference- Durban, South Africa- (Keynote Speaker)

2015 - Step Up 2 Start Up Gala breakfast- Johannesburg, South Africa (Keynote Speaker)

2015 - Primestars Youth Workshop – Johannesburg, South Africa

2015 - Regenesys Business School- Johannesburg, South Africa

2015 - Leading Women Conference- Johannesburg, South Africa (Keynote speaker)

2015 - Varsity College Midrand, Johannesburg, South Africa (Keynote Speaker)

2016 - TEDX -Port Elizabeth, South Africa

2016 - Stoves & Stilettos- Johannesburg, South Africa

2016 - Sneaker Expo- Entrepreneur insert- Gaborone, Botswana

2016 - Nelson Mandela Metropolitan University, PR Conference, Port Elizabeth, South Africa

2016 - Social Media Conference- Johannesburg, South Africa

2016 - Lloyd Sessions- Johannesburg & Cape Town, South Africa

2016 - The Wine Grid Women’s Conference- Johannesburg, South Africa

2017- Sneaker Expo- Entrepreneur Workshop- Botswana

2017 - Team Talk with Tibz – Johannesburg & Pretoria, South Africa (in association with Starbucks)

2017 - SHE BOSS Woman’s Conference- Johannesburg, South Africa

2017 - Blue Lions Agency- Women’s Networking Breakfast- Speaker, Johannesburg, South Africa

2018 - Standard bank My fearless Next Mentor

2018 - Women in Music – Bloemfontein

2018 - Women in Music – Johannesburg

2018 - Cosmopolitan Magazine Mentor

2018 - Nordic Embassies – Young Urban Women- Speaker

2018 - Karen Millen- Women Who Can- Campaign

2018 - The Reflections Sessions- The Hive

2018 - She means Business - Monash University

2018 - Breaking Down Borders (South Africa)- Panel Speaker


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Pritchard has been involved in the BPO industry since 1998 working in Europe, India and South Africa.

As Managing Director of Lufthansa Process Management GmbH the company was responsible for the transfer of travel related processes offshore to South Africa in 1998, the first BPO investment into the country.

The company was subsequently bought in 2007 by Teleperformance, the world’s largest contact centres outsourcer. Pritchard was the Managing Director.

In 2008 he became involved with BPESA, the industry body for the BPO sector in South Africa, taking up a position on the board. In 2010 he took on the role of BPESA Western Cape CEO and in 2012 took on the joint role of interim national CEO, a role he held until March 2015. He is primarily responsible for engaging with the international community to explain the South African value proposition and ensuring that potential investors have the right information to make informed decisions. Over 10,000 jobs have been created since 2010.

Pritchard is also focussing on projects which address the skills challenges brought about by the rapid job creation.



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Jackie Naughton | Founder & Managing Director | BYC Aqua Solutions group of companies

Jackie Naughton is the founder and managing director of BYC Aqua Solutions group of companies, an independent support services outsourcer offering various Quality Solutions to companies throughout the UK, South Africa, Australia, Dubai, Indonesia and Singapore. BYC specialises in measuring customer delivery via the contact centre medium and provides a unique reporting system that allows complete measurement and delivery of results to various stakeholders.

Jackie’s role for her previous employer was executive director of their European operations and client base consisting of 4,500 workstations across 13 various European countries.

She gained enormous experience in the world of contact centres, whilst working in all continents globally and gained exceptional understanding of the key elements of operating a successful contact centre operation.

She has successfully designed, implemented and managed many customer sales and service environments during her almost three decades of working within the arena, covering UK, Europe, United States, Asia and Africa.

BYC is an organically grown company that started in quality management 19 years ago. Based in Cape Town, South Africa, her team now consists of over 150 qualified quality assessors who fulfil 100,000’s QA assessments per month on behalf of their extensive client base, consisting of all business sectors.

BYC has won various industry awards for their services to the contact centre industry and continues to focus on ensuring optimum return on investment through the effort of QA assessments and customer experience measurement.

As a recognised judge and advisor for the contact centre industry, Jackie continues to drive customer excellence via the contact centre medium via her significant services.



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Jonathan Yarlett | Purple Cow Media

Jonathan Yarlett is the co-founder and publisher of Intelligent Sourcing and is the Chair of the UK & Ireland Chapter of the International Association of Outsourcing Professional (IAOP).

Jonathan has worked in the industry for over 10 years helping global vendors and locations with marketing strategy, value propositions and brand building for the buyer market.

He has particular interests in Impact Sourcing, CSR and diversity in leadership.



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Judy Robison | Head of Learning and Development | WNS SA

Judy Robison specialises in the strategic design and implementation of learning and development business solutions. In her role as head of Learning and Development for WNS SA, she is responsible for the development and implementation of the company’s learning and development strategy.

Her responsibility includes the leadership of Ucademy, a specialised accredited training and development academy, established to drive sector focused skills development and qualifications.

Spanning over 20 years, she has extensive experience in the establishment of niche, specialised corporate education, training and development initiatives to meet business and sector skills demands. Prior to joining WNS, Judy has worked at strategic levels within the Learning Design and Education sectors.

Judy was also chosen as a Regional Finalist in the 2018 Regional Business Woman of the Year Awards in the Corporate category. More recently, she was awarded the Top Support Services Provider Award for 2019 at the Cape Town BPESA Awards, as well as receiving the 2nd place, runner-up award in Knowledge Resources Learning and Development Team of the Year Award 2019 for Ucademy (Pty) Ltd.


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Mark Chana | MD CCI South Africa & Group COO

CCI South Africa

In the more than 10 years since joining CCI, Mark has overseen a significant growth in the company from c200 agents to more than 6,000.

This has been achieved through ensuring the business consistently over performs in relation to client expectations and being personally involved with key bid activity particularly in the UK and Australia.

Mark has ultimate responsibility for the operational delivery of all of CCI South Africa’s international and domestic campaigns, which cover the full customer lifecycle across all delivery channels, through close working with his management team. He also has full P&L responsibility for the business.

Mark’s key responsibilities include:

• Strategy Development

• Business Development

• Overall company performance

• Operational oversight


Pre CCI experience

Prior joining CCI South Africa Mark held senior management roles in the telecommunications and retail sectors where he achieved significant improvements in operational productivity, cost reductions and customer satisfaction. He successfully oversaw key operational changes, technology implementations and process improvements which required strong and effective team leadership in highly pressurised environments.




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Dr Martyn Davies | Managing Director | Emerging Markets & Africa | Deloitte and Dean of the firm’s Alchemy School of Management



• BA Law, BA Hons, Masters, PhD - University of the Witwatersrand

• Diploma in Asian Studies, Yonsei University (Seoul, Korea)

• Harvard Business School, Executive Programme

• Harvard Kennedy School of Government, Executive Programme

• Yale University, Executive Programme

• Said Business School, Oxford University, Executive Programme

Dr Martyn Davies is the Managing Director, Emerging Markets & Africa, Deloitte and Dean of the firm’s Alchemy School of Management. He leads Deloitte Insights (Africa) and is member of the Deloitte Economics team.

Over his career, he has been a trusted advisor to executives at a large array of multinational firms on their market entry & engagement strategies in emerging markets and Africa. He has also conducted a large amount of advisory work on behalf of the public sector having advised a number of governments in numerous regions.

Prior to joining Deloitte, Martyn founded Frontier Advisory, a strategy and corporate finance advisory firm that was subsequently acquired by Deloitte. Dr Davies has previously been ranked the # 1 analyst in South Africa in the “African Economies & Markets” category as awarded by the Financial Mail in its prestigious Annual Analysts of the Year awards.

Martyn has been selected as a Young Global Leader, an honour bestowed by the World Economic Forum each year to recognise the most distinguished young leaders nominated below the age of 40 from around the world and has served in various advisory capacities at the WEF including having chaired a session on Africa at the Forum’s annual meeting at Davos.

He is also a member of the prestigious Young President’s Organisation (YPO), a global network of young chief executives across 130 countries.

He is a Senior Fellow at the Mastercard Center for Inclusive Growth – a group comprising leading international economists which works on subjects relating to macro-economics and inclusive growth.

He has previously been a faculty member at Stellenbosch University and the University of Pretoria, as well as at the business schools of both universities. He is a Visiting Professor at IE Business School, Madrid, Spain and is a Non-Executive Director of the NEPAD Business Foundation.



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Maryana Iskander | Chief Executive Officer

Maryana Iskander is Chief Executive Officer of Harambee Youth Employment and brings a track record of scaling organisations through partnership models, data-driven delivery, talent management and technology innovation. In 2019, Maryana-led Harambee received the Skoll Award for Social Entrepreneurship and the Conscious Companies Leadership Award.

Previously, she served as COO of Planned Parenthood Federation of America, a US$1 billion organisation that is America’s largest provider of women’s reproductive healthcare, and sits on their global advisory board.

She was an associate at global consultancy McKinsey & Company, and a law clerk on the United States Court of Appeals for the Seventh Circuit. She earned a B.A. magna cum laude from Rice University, an M.Sc. from Oxford University as a Rhodes Scholar, and a J.D. from Yale Law School, where she received a Distinguished Alumna Award. Maryana is a Henry Crown Fellow and a member of the Aspen Global Leadership Network.



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Mimi Omokri | Head of Business | Sub-Saharan Africa

Mimi Omokri is Head of Business Development for Uber across Sub-Saharan Africa. In this role, Mimi focuses on building value through third party partnerships.

Mimi has been with the Uber since January 2018 and previously worked in commercial payments solutions where she focused on development of new strategic partnerships in International markets at Mastercard

Growing up in country has a passion for e.g. entrepreneurship and disruptive technology. She completed a degree from the University of Sussex.



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Philipp Kristian | Trust futurist

Philipp Kristian is a trust futurist, millennial innovation strategist, TEDx speaker and author of The Trust Economy. A nomad and trailblazer on the road 300+ days a year, he works with some of the best and largest names in business on building a more trusted future. Named a WEF Global Shaper, KAIROS Global Fellow and St. Gallen Symposium Leader of Tomorrow, he is the definitive millennial voice on trust and innovation in the digital age. Philipp believes we have no future without trust. Trust drives behaviour, behaviour drives decisions, and decisions create our future.

Philipp’s keynotes explore the future of work, business and everyday life. He speaks about digital transformation, disruptive innovation, smart cities, transformational technologies and start-up ecosystems. He distils the complexity of our hyper-connected digital age into simple, pragmatic directions – deep-diving into the role of ethics, artificial intelligence and sustainability in shaping this progress. Balancing universal human insight with global trends and sector-specific context, he creates sharp strategy that resonates. His inputs invigorate and inspire audiences to apply a fresh perspective. This makes him go-to speaker on the future of trust and the digital innovation economy. Each of his keynote topics is connected to a venture in his own portfolio that walks the talk. Tackling the future entrepreneurially, they share the vision to build a happier, healthier and wealthier humanity. With each confirmed booking, Philipp also supports Mangrove reforestation and carbon offsetting projects in the Bay of Bengal.

Philipp believes the future is something we create. His work was instrumental to two Fortune 500 innovation labs and one of Asia’s fastest-growing technology scale-ups. He served as a strategic advisor to iconic founders, including the CEO of Singapore’s most funded insurance technology start-up. With great energy and a healthy dose of realism, he shows that human progress is shaped by who, what and how we trust. Whenever we trust something new, the world changes. Turning imagination into innovation means shifting trust from established to new ways. This makes trust the ultimate force to have on your side. Designing and managing for it is the new imperative for success in the digital age.

Like his book, Philipp’s approach is rooted in academic research, anthropology and extensive real-world project work. He observes our natural context across industries and geographies, scouting for patterns of emerging trust and behaviour shifts. Mixing integrative with creative thinking, he keeps clients ahead of the curve with transformational strategies that resonate with boards of directors and frontline staff alike. Philipp also teaches an Advanced Certificate Course in Transformation through Corporate Innovation for Singapore Management University’s Executive Education Arm.

A rising star on the global keynote speaker circuit, Philipp has covered over a dozen industries across 20+ countries including Bhutan and the Maldives. He has been booked alongside Brené Brown, Sir Ken Robinson, Niall Fergusson and Ban Ki Moon and addressed Deloitte, Facebook, Economist Intelligence Unit, Microsoft, MunichRe, P&G, Turner, Zillow and many more. Fortune 500s, industry associations and institutions turn to him as one of the hardest-hitting voices on the Trust Economy and how we will live, work and play in the future. Publications including BrandEins, e27, Esquire, Forbes, InVision, Men’s Folio, MoneyFM 89.3, Springer Professional and YourStory published his stories. In his free time, he is an avid sailor and yogi.


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Rudi Dicks | Deputy-Director General | Head of the Project Management Office (PMO) | Private Office of the President

Rudi Dicks is currently employed as a Deputy-Director General and is the Head of the Project Management Office (PMO) in the Private Office of the President. He is responsible for supporting the implementation of the Presidential Jobs Summit Framework agreement, the Presidents Youth Employment Intervention as well as unblocking regulatory challenges that impact on employment an economic growth.

He previously was a Deputy-Director General at the Department of Planning Monitoring and Evaluation, responsible for monitoring the performance of economic and infrastructure departments, supporting various economic interventions across government. He was also responsible for the establishment and implementation of the Socio-Economic Impact Assessment System (SEIAS) across government.

He also formally served as the Executive Director of the National Labour and Economic Development Institute (NALEDI), the research arm of COSATU from 2008 to 2013. Before 2008, he worked at COSATU and one of its affiliates, in various capacities since 1994. Rudi studied at WITS Business School (Management Advanced Programme) and has a Post-Graduate Diploma in Economics’ from the University of London.


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Sandile Xolani Gwala | Chief Executive Officer | SoluGrowth

Sandile is currently the Chief Executive Officer and one of the founders of SoluGrowth, a newly formed company from the management buyout of the BPS division from Deloitte.

Prior to SoluGrowth, Sandile joined Deloitte in 1997 from BhP Billiton. As a management consultant at Deloitte, he was part of various projects, ranging from SAP, IT audits, Outsourcing and Public entities turnarounds. He served, amongst others, clients such as SAB, AstraZeneca, Royal Greenland, AECI, Namibian Breweries, SABC, Unemployment Insurance Fund, etc.

He was appointed as a Partner at Deloitte in June 2002 and appointed to the executive committee on 1 June 2012 as the executive leader of the Special Projects where his focus is on growing our Outsourcing business throughout the firm and driving our Black Business Initiative, which build relationships with our black executive and non-executive clients of the firm.

Sandile led the Deloitte Business-Process-as-a-Service. He served various consulting clients such as Nissan, Bankseta, SABC, Gauteng Provincial Government, Toyota SA, etc. Sandile was an executive responsible for managed solutions in banking, real estate, public sector, shared services, etc.

Sandile has a B.Com degree in information systems from Natal University, a Post-Graduate diploma in Computer Auditing and an MBA degree.

Professional Association Membership

• Information Systems Auditors & Controls Association

• Institute of Management Consultants

• Institute of Directors in Southern Africa (IoDSA)

• Black Management Forum

Sandile remains a passionate mentor to many colleagues and youngsters in South Africa.


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Shaneel Bachoo | Research | IQbusiness

Shaneel holds a masters degree in social science from the University of KwaZulu-Natal and has spent his entire career contributing to knowledge and insight generation through research in social science and market research. His research career began in the academic space with the Human Sciences Research Council and also with the University of KwaZulu-Natal.

He later branched off into the market research space, representing some of the leading market research firms during this time. Shaneel is now part of the research team at IQbusiness, where he is playing a significant role in advancing the thought leadership research, specifically leading the Social Progress Index work that is being done at IQbusiness.


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Terry Boynes | Partnership Director | Capita


Terry is a high-profile senior manager operating at board level for Capita and our Customers. As a Partnership Director within Capita Customer Management, he has managed some of the biggest strategic Partnerships in Capita. These have been across Local and Central Government, and the Private Sector.

Key Roles

2017 to Present: O2

Terry has been Partnership Director for the Capita-O2 Partnership since March 2017. This is Capita’s largest strategic account with a value of over £1.3 Billion. Capita operates Customer Service and Sales functions for O2 and has 4,800 staff based in 3 continents delivering the service on an outcome-based basis. Within this there are 1,000 Capita staff based in Cape Town providing telephony support to the O2 Customer Base.

2011 – 2017: BBC TV Licensing

From November 2011 to March 2017 Terry was the Partnership Director for our Partnership with BBC TVL. He was responsible to the Capita board for all aspects of the Customer relationship and the services Capita delivered to the BBC TVL and Audience Service Business Units. These comprised 1500 staff and collections of £3.75bn on behalf of the BBC from 25.4m customers.

2008-2011: Sheffield Strategic Partnership

From September 2008 to October 2011 Terry was the Director running Capita's 7 year, £220m Strategic Partnership with Sheffield City Council. As well as operating core services such as IT, Revenues and Benefits, and back office support services including HR and Payroll, he also assisted the Council on its transformation programme.

He was also responsible for working with external partners and coordinating Capita's business across South Yorkshire and the surrounding Region.

2005-2008: Criminal Records Bureau

In 2005, the Capita Board appointed Terry as the director responsible for our business partnership with the Home Office to run our 10 year partnership worth £400m to operate the Criminal Records Bureau. In particular, Terry played a key role having the client on site permanently co-located so that a 'one team; approach could be adopted and seamless transfer and hand off in the processes implemented. During this time the Capita team implemented the first in a number of web based channels to enable the move away from paper to e-forms and web enquiries.

2001-2005 - Regional Business Centres

Terry was the director responsible for Capita's Local Government Centres which included individual partnerships with Blackburn with Darwen BC and Cumbria County Council responsible for a wide range of services including front and back office, property, IT and regeneration.

He was instrumental in the attraction of the BBC TVL business into Darwen in 2002 and the team from the Blackburn Business Centre dealt with the IT and Property elements of the initial setup.


Fujitsu Services 1983 to 2001

Ocean Transport and Trading 1978 to 1983


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