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Agesan Rajagopaul | Partner Johannesburg | McKinsey Energy and Materials Practice

McKinsey background

Agesan Rajagopaul is Partner with the McKinsey Energy and Materials Practice and has been with McKinsey since April 2004

He has worked on mining growth and transformation projects across the world and is based in McKinsey's Johannesburg office.

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Farah Fortune | African Star Communications (ASC)

Farah Chirene Fortune, founder & director of African Star Communications (ASC) is the well-known business woman behind many successful corporate and celebrity brands. She is better known to her clients & industry peers as "The Pitbull in Heels".

Farah, born in South Africa, spent most of her childhood and earlier adult years living in Belgium and the United Kingdom, before moving back to South Africa in Febuary 2004.

Earlier on in her career she worked as a Publisist for Ster-Kinekor and as an editor at Alchemy Publshing just to name a few. Her public relations career took off when working on bigger projects such as the Oscar-winning movie "Tsotsi" and she later decided to pursue her own PR dreams.

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Gareth Pritchard | CEO BPESA WESTERN CAPE

Pritchard has been involved in the BPO industry since 1998 working in Europe, India and South Africa.

As Managing Director of Lufthansa Process Management GmbH the company was responsible for the transfer of travel related processes offshore to South Africa in 1998, the first BPO investment into the country.

The company was subsequently bought in 2007 by Teleperformance, the world’s largest contact centres outsourcer. Pritchard was the Managing Director.

 

 

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Jackie Naughton | Founder & Managing Director | BYC Aqua Solutions group of companies

Jackie Naughton is the founder and managing director of BYC Aqua Solutions group of companies, an independent support services outsourcer offering various Quality Solutions to companies throughout the UK, South Africa, Australia, Dubai, Indonesia and Singapore. BYC specialises in measuring customer delivery via the contact centre medium and provides a unique reporting system that allows complete measurement and delivery of results to various stakeholders.

Jackie’s role for her previous employer was executive director of their European operations and client base consisting of 4,500 workstations across 13 various European countries. 

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Jonathan Yarlett | Purple Cow Media

Jonathan Yarlett is the co-founder and publisher of Intelligent Sourcing and is the Chair of the UK & Ireland Chapter of the International Association of Outsourcing Professional (IAOP).

Jonathan has worked in the industry for over 10 years helping global vendors and locations with marketing strategy, value propositions and brand building for the buyer market.

He has particular interests in Impact Sourcing, CSR and diversity in leadership.

 

 

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Judy Robison | Head of Learning and Development | WNS SA

Judy Robison specialises in the strategic design and implementation of learning and development business solutions. In her role as head of Learning and Development for WNS SA, she is responsible for the development and implementation of the company’s learning and development strategy. Her responsibility includes the leadership of Ucademy, a specialised accredited training and development academy, established to drive sector focused skills development and qualifications.

Spanning over 20 years, she has extensive experience in the establishment of niche, specialised corporate education, training and development initiatives to meet business and sector skills demands. Prior to joining WNS, Judy has worked at strategic levels within the Learning Design and Education sectors.

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Mark Chana | MD CCI South Africa & Group COO

CCI South Africa

In the more than 10 years since joining CCI, Mark has overseen a significant growth in the company from c200 agents to more than 6,000. This has been achieved through ensuring the business consistently over performs in relation to client expectations and being personally involved with key bid activity particularly in the UK and Australia.

Mark has ultimate responsibility for the operational delivery of all of CCI South Africa’s international and domestic campaigns, which cover the full customer lifecycle across all delivery channels, through close working with his management team. He also has full P&L responsibility for the business.

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Dr Martyn Davies | Managing Director | Emerging Markets & Africa | Deloitte and Dean of the firm’s Alchemy School of Management

Qualifications

• BA Law, BA Hons, Masters, PhD - University of the Witwatersrand

• Diploma in Asian Studies, Yonsei University (Seoul, Korea)

• Harvard Business School, Executive Programme

• Harvard Kennedy School of Government, Executive Programme

• Yale University, Executive Programme

• Said Business School, Oxford University, Executive Programme

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Maryana Iskander | Chief Executive Officer

Maryana Iskander is Chief Executive Officer of Harambee Youth Employment and brings a track record of scaling organisations through partnership models, data-driven delivery, talent management and technology innovation. In 2019, Maryana-led Harambee received the Skoll Award for Social Entrepreneurship and the Conscious Companies Leadership Award.

Previously, she served as COO of Planned Parenthood Federation of America, a US$1 billion organisation that is America’s largest provider of women’s reproductive healthcare, and sits on their global advisory board.

She was an associate at global consultancy McKinsey & Company, and a law clerk on the United States Court of Appeals for the Seventh Circuit.

 

 

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Mimi Omokri | Head of Business | Sub-Saharan Africa

Mimi Omokri is Head of Business Development for Uber across Sub-Saharan Africa. In this role, Mimi focuses on building value through third party partnerships.

Mimi has been with the Uber since January 2018 and previously worked in commercial payments solutions where she focused on development of new strategic partnerships in International markets at Mastercard

Growing up in country has a passion for e.g. entrepreneurship and disruptive technology. She completed a degree from the University of Sussex.

 

 

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Philipp Kristian | Trust futurist

Philipp Kristian is a trust futurist, millennial innovation strategist, TEDx speaker and author of The Trust Economy. A nomad and trailblazer on the road 300+ days a year, he works with some of the best and largest names in business on building a more trusted future. Named a WEF Global Shaper, KAIROS Global Fellow and St. Gallen Symposium Leader of Tomorrow, he is the definitive millennial voice on trust and innovation in the digital age. Philipp believes we have no future without trust. Trust drives behaviour, behaviour drives decisions, and decisions create our future.

Philipp’s keynotes explore the future of work, business and everyday life. He speaks about digital transformation, disruptive innovation, smart cities, transformational technologies and start-up ecosystems.

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Rudi Dicks | Deputy-Director General | Head of the Project Management Office (PMO) | Private Office of the President

Rudi Dicks is currently employed as a Deputy-Director General and is the Head of the Project Management Office (PMO) in the Private Office of the President. He is responsible for supporting the implementation of the Presidential Jobs Summit Framework agreement, the Presidents Youth Employment Intervention as well as unblocking regulatory challenges that impact on employment an economic growth.

He previously was a Deputy-Director General at the Department of Planning Monitoring and Evaluation, responsible for monitoring the performance of economic and infrastructure departments, supporting various economic interventions across government.

 

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Sandile Xolani Gwala | Chief Executive Officer | SoluGrowth

Sandile is currently the Chief Executive Officer and one of the founders of SoluGrowth, a newly formed company from the management buyout of the BPS division from Deloitte.

Prior to SoluGrowth, Sandile joined Deloitte in 1997 from BhP Billiton. As a management consultant at Deloitte, he was part of various projects, ranging from SAP, IT audits, Outsourcing and Public entities turnarounds.

He served, amongst others, clients such as SAB, AstraZeneca, Royal Greenland, AECI, Namibian Breweries, SABC, Unemployment Insurance Fund, etc.

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Shaneel Bachoo | Research | IQbusiness

Shaneel holds a masters degree in social science from the University of KwaZulu-Natal and has spent his entire career contributing to knowledge and insight generation through research in social science and market research. His research career began in the academic space with the Human Sciences Research Council and also with the University of KwaZulu-Natal.

He later branched off into the market research space, representing some of the leading market research firms during this time. Shaneel is now part of the research team at IQbusiness, where he is playing a significant role in advancing the thought leadership research, specifically leading the Social Progress Index work that is being done at IQbusiness.

 

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Terry Boynes | Partnership Director | Capita

Profile

Terry is a high-profile senior manager operating at board level for Capita and our Customers. As a Partnership Director within Capita Customer Management, he has managed some of the biggest strategic Partnerships in Capita. These have been across Local and Central Government, and the Private Sector.

Key Roles

2017 to Present: O2

Terry has been Partnership Director for the Capita-O2 Partnership since March 2017. This is Capita’s largest strategic account with a value of over £1.3 Billion. Capita operates Customer Service and Sales functions for O2 and has 4,800 staff based in 3 continents delivering the service on an outcome-based basis. Within this there are 1,000 Capita staff based in Cape Town providing telephony support to the O2 Customer Base.

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