profile pic

Peter Ryan | Ryan Strategic Advisory

Peter Ryan has been at the forefront of contact center services market advisory for over a decade. Having began his career in London at Datamonitor in 2003, he quickly established himself as one of the foremost experts in the burgeoning CRM sector.

Over the course of his career, he has advised contact center outsourcers, their clients, industry associations and governments on matters ranging from vertical market penetration and service delivery to best practices in offshore positioning.

Peter Ryan’s expertise in outsourcing has been recognized multiple times.

Ryan Strategic Advisory – www.ryanadvisory.com

Read more

 


profile pic

Bulelwa Koyana | Quadron Strategic Partners

Bulelwa is a Managing Director of Quadron Strategic Partners which is a consulting company and provides Advisory services. She also serves a Non-Executive Director for the Civil Aviation Authority and also practices as an Executive Coach.

She has been the CEO of South African Travel Centre (SATC), a retail arm and subsidiary company of South African Airways (SAA). During her tenure at SATC she was concurrently responsible for the Communication and Marketing Portfolios of South African Airways.

Before joining SATC, she was the CEO of Business Process enabling South Africa (BPeSA National) from September 2009-August 2011 having been a Board member from 2007.

Read more

 


 

 
profile pic

JD Mdu | Durban Youth Radio & DSYD

JD Mdu is an established, multi-faceted broadcaster, possessing over 15 years of successful industry service.

His career highlights include; presenting on Gagasi FM, Vuma FM and being The Moses Mabhida Stadium official announcer.

JD is currently the Program Manager for Durban Youth Radio (DYR105.1fm) and the Chairman of Durban Society for Youth Development (DSYD).

Read more

 

 


 

 
profile pic

Mark Angus | Knowledge Executive

Mark Angus is the CEO, Researcher & Strategist of Knowledge Executive a Pan African-to-global market intelligence, advisory and media firm launched in 1993.

Knowledge Executive has been operating in the media, advisory and research sector for 26 years.

Since its inception in 1993, Mark has overseen the publication of magazines such as PC World Zimbabwe, PC World Southern Africa, Knowledge Executive Business Process Outsourcing (BPO) Journal, Microsoft Africa Magazine and the IBM Africa Magazine.

The company has also published commissioned research reports on behalf of BPESA, BMW, Deloitte, Genesys, goBeyond, International Data Corporation (IDC), IBM and Innovation Group.

Read more

 


 

 
profile pic

Mandi van Rensburg | the dti

Mandi van Rensburg has been with the South African Department of Trade & Industry for the past 13 years.

She is the Deputy Director of the Global Business Services Incentive Programme and responsible for the administration of the GBS Incentive programme and contributes to the strategy formulation and implementation of the GBS Incentives, which forms an integral part of the South African Value Proposition for IT enabled services.

She has also contributed to the Customised Sector Strategy for Business Process Services in South Africa wherein Shared Services and Legal Process Outsourcing are both key sub-sectors.

Read more

 


 

 
profile pic

Mushfiq Hopkins | Consultant

Mushfiq Hopkins is a seasoned Contact Centre Professional with over 20 years’ experience and exposure to the industry at large. He has been employed across various disciplines which are inclusive of Cloud based Software Solutions, Direct Marketing, Online Retail, Digital Support Services, Emergency Services, Financial Services & Insurance.

He started as an outbound agent in November 1998 in Cape Town, South Africa. He has progressed steadily through the years and has risen to the very top of Contact Centre Leadership.

Today, he is an activate board member of ICCCA.co.za (Independent Customer Contact Centre Association) who actively practices thought leadership. An organisation started in South Africa and today sports members beyond our shores.

Read more

 


 

 
profile pic

Nelis Swart | Strategist

After completing his master’s degree in commerce at the University of the Orange Free State Nelis lectured at the University of Pretoria. During this period, he co-founded a leading Market Research Company.

Nelis then spent a fair amount of time in the Management Consulting Industry with both Deloitte and Touché as well as Byrne Fleming. He was a Corporate Executive and Main Board Member at Adcorp Holding Limited for most of his Professional Career.

As the Chief Operating Officer, he played a leading role in fueling the significant growth the business experienced during this time whilst transforming the Group strategically and operationally.

Read more

 


 

 
profile pic

Rod Jones | RJC

With almost 40 years’ experience exclusively in the call centre and customer service industry, Rod Jones is internationally recognised as a Thought Leader and a Trusted Advisor to corporates, parastatals and government agencies in South Africa as well as many other African and Middle Eastern countries.

He was the founder and first Chairman of the Independent Contact Centre Consultants Association; former chairman of the Direct Marketing Association TeleServices Council of SA and served as Chairman and advisor to various industry committees and workgroups. As a professional strategic advisor, consultant, industry analyst and professional speaker, Rod provides an extensive range of services concentrating on the strategic planning and operational issues of Call Centres, Customer Management, Business Process Outsourcing and Management Development and Mentoring.

Read more

 


 

profile pic

Sara Enright | Global Impact Sourcing Coalition

Sara Enright directs the Global Impact Sourcing Coalition, a group of leading companies creating jobs for those most in need through the power of procurement.

GISC is hosted by BSR, a global business network and consultancy focused on sustainability.

Sara has a background in management consulting and international development, having worked previously at the UN Development Programme and McKinsey and Co. to advance inclusive business initiatives.

Read more

 

 

 


 

 
profile pic

Jonathan Yarlett | Purple Cow Media

Jonathan Yarlett is the co-founder and publisher of Intelligent Sourcing and is the Chair of the UK & Ireland Chapter of the International Association of Outsourcing Professional (IAOP).

Jonathan has worked in the industry for over 10 years helping global vendors and locations with marketing strategy, value propositions and brand building for the buyer market.

He has particular interests in Impact Sourcing, CSR and diversity in leadership.

Read more

 

 

GBS Investor Conference & Awards Sponsors 2019