The Annual BPESA GBS Awards 2019 will identify and reward the professionals and organisations for their outstanding achievements in the sector, celebrating vision and upholding the spirit of excellence.

The Objective of the awards is to showcase the depth and breadth of capability of top performers across their respective fields all the while focusing on growing the South African economy and creating an environment conducive for job-creation.

The awards are a mark of honour where excellence from entrants across the Global Business Services Sector is acknowledged and celebrated. We look forward to celebrating our 2019 winners at the People Awards Cocktail Function on the 19th November and our Company Awards Dinner Banquet on the 21st November.


individual awards company awards


• Top GBS Customer Service Professional Award
• Top GBS Marketing / Sales Professional Award
• Top GBS Collections Professional Award
• Top GBS Team Leader / Supervisor Award
• Top GBS Operational Manager Award

Top GBS Support Professional
• Top GBS Workforce Planning Professional Award
• Top GBS Trainer / Coach Award
• Top GBS Quality Professional Award
• Top GBS Analyst Award
• Top GBS Support Professional Award


Innovations and Top Solutions
• Top Technical Innovation
• Top Non-technical Innovation

External Support Services Awards
• Top Support Services Provider

Industry Awards
• Impact Sourcing Award

International Awards
• Top offshore campaign

Operator awards
• Top BPO Operator
• Top Captive Operator
• Top Shared Service Centre
• Top Emerging operator





GBS Investor Conference & Awards Sponsors 2019